WFM (Data Analyst)

Leading financial company is looking for Workforce Management Analyst for its new call center

Required Skills:

• Organizational, analytical and communication skills

• Computer proficiency

• Strong knowledge of Microsoft applications (Outlook, Word, Power Point Excel, and Access)

• Knowledge of workforce management tools

• Knowledge of Word and PowerPoint and the ability to use them to present to both internal and external contacts

• Level of English: C1/C2

Responsibilities:

Use Workforce Optimization (CX One) software

Generate reports to show changes to productivity or performance

Uphold a high standard of customer service through real-time monitoring

Utilize specialized software tools to manage and determine optimal staffing requirements, staffing counts, optimal work schedules and meet multi system requirements for service level objectives, forecast staffing levels for multi...