WFM Forecasting, Scheduling & Real-Time Ops Supervisor

A global leader in customer experience, based in Pampanga, is seeking a Workforce Supervisor. In this role, you will manage a team of professionals overseeing workforce operations, ensuring client goals are met through effective scheduling and resource management. Candidates should have extensive call center experience and proven skills in project management and analytics. The ideal candidate will foster a culture of empowerment and continuous improvement within the team and deliver quality solutions to enhance operations.
#J-18808-Ljbffr