WFM Forecasting Specialist

Join to apply for the WFM Forecasting Specialist role at SumUp

At SumUp, we’re building the world’s first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow. Our Workforce Management team ensures that every merchant gets the support they need—when they need it.

As our first dedicated Short‑Term Forecasting Analyst, you will bridge the gap between long‑term capacity planning and day‑to‑day execution, turning data into staffing insights that keep our operations running smoothly. You could be the missing link that helps us deliver great service while controlling cost.

• Build and update 1–8 week forecasts for volumes, AHT, and staffing needs, adapting quickly to changes.
• Track forecast accuracy, investigate variances, and refine models for continuous improvement.
• Translate forecasts in...