Job Description

A global service provider in Cebu City is seeking an experienced WFM Manager to lead and optimize workforce planning strategies. The role involves developing forecasting models, managing service level monitoring, and driving continuous improvement in tools and processes. Candidates should have 3–5 years of experience in Workforce Management, strong proficiency in WFM platforms, and advanced skills in data analysis and Excel. This position requires impactful leadership, the ability to lead teams, and effective communication with stakeholders.
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