Job Description

A leading service operations provider based in Makati is looking for a WFM Manager. This role focuses on optimizing workforce planning strategies to enhance operational efficiency and achieve cost-effective staffing. The ideal candidate should have 3–5 years of experience in workforce management, strong proficiency in WFM tools, and advanced Excel skills. Responsibilities include developing forecasting models, leading capacity planning, and mentoring WFM analysts. Join a dynamic team and contribute to our service excellence.
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