Job Description

A leading service provider in Cebu City seeks a WFM Manager to optimize workforce planning strategies and ensure operational efficiency. This role involves developing forecasting models, overseeing service level monitoring, and guiding capacity planning efforts. Candidates should have 3–5 years of experience in Workforce Management, strong proficiency in WFM platforms, and advanced skills in data analysis and Excel. This position offers a dynamic work environment focused on team development and operational excellence.
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