Job Description

A global tech-enabled business services company is seeking a seasoned Workforce Management (WFM) Manager to oversee forecasting, capacity planning, scheduling, and real-time operations across multiple client programs. This role requires strong analytical skills, leadership, and collaboration to ensure operational efficiency and the achievement of service level goals. The ideal candidate should have at least 5 years of experience in workforce planning and be proficient in advanced Excel and analytics tools like Power BI.
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