Job Description

A global hospitality company is seeking a Specialist Operational Workforce Management to provide analytical support and guidance on established processes. This role focuses on monitoring call performance, ensuring customer service excellence, and supporting business continuity. Ideal candidates will have 1 to 3 years of experience in call center operations, excellent communication skills, and the ability to work in a team. You will be empowered to make decisions that enhance guest experiences and meet performance objectives.
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