WFM Planning Analyst- PH

Overview

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We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Role

Workforce Planning Analyst

The primary role of the Workforce Planning Analyst is capacity planning. This role is responsible for analyzing client's workforce data to develop strategic plans that ensure the amount of staffing is in place to meet contractual business objecti...