Job Description

A global business services company in Metro Manila is seeking a WFM Associate to manage workforce operations. The role involves preparing schedules and reports, liaising between WFM teams, and resolving real-time issues. Candidates should have strong communication skills, knowledge of MS Excel, and extensive experience with WFM tools like NICE IEX and Avaya CMS. This position requires a willingness to work 24/7 and handle pressure in a fast-paced environment.
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