Job Description

Overview

The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.

Responsibilities

The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.

Qualifications

Qualifications:
  • 2-3 years of Workforce Supervisory experience
  • At least 1 year experience in Forecasting, and Scheduling
  • At least 1 year Intraday management experience
  • Familiar with a variety of the field's conce...

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