WFM Supervisor

Job Title: Workforce Supervisor (Davao)

Job Description

The WFM Supervisor will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals

Main functions / Core responsibilities

• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.
• Active participation on the Forecast and Capacity plan meetings
• Lead Real time, Analytics and Reporting processes.
• Implement strategic planning processes and share best practices inside the teams.
• Guarantee the accuracy of all WFM processes.
• Provide climate actions to guarantee a work e...