Job Description

A leading BPO firm in Muntinlupa seeks a WFM - Team Lead to oversee workforce management and facilitate business planning workshops. The ideal candidate will have at least 4 years' experience in customer service within the BPM industry, including 2 years in a leadership role. Responsibilities include staffing optimization, monitoring schedules, and relationship management with clients. This position offers a dynamic work environment, competitive benefits, and opportunities for professional growth.
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