WFM WorkForce Management

Who We Are: We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We’re building towards a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. The Role: The WFM Specialist is responsible for forecasting demand, capacity planning, schedule generation, and intraday management in a contact center environment. The role ensures service level and efficiency targets are met by analyzing historical trends, building staffing models, generating optimized schedules, monitoring operational KPIs, and driving continuous improvement through d...