Job Description

Job Description

As our Wholesale Support Aussie Expert, you’ll play a critical role in delivering exceptional support to our customers and empowering our internal teams. You’ll work closely with team leaders, management, business consultants, field technicians, and customers to ensure smooth operations, high service standards, and a best-in-class support experience.

If you thrive on solving complex problems, mentoring others, and making systems and processes better, this could be the role for you.

In this role, you’ll be responsible for delivering the following activities and outcomes:

  • Working with team leaders and the management team to support business consultants and maximise customer satisfaction
  • Acting as an escalation point for complex faults, service modifications, and enquiries
  • Creating, reviewing, and delivering knowledge articles and work instructions to support Business Support Officers
  • Providing networ...

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