Job Description

Job Description

Position: Windows Administrator – Level 1(Managed Services)


Purpose of Role:


To provide 2ndor 3rdlevel technical support to Brennan IT clients, engineers and staff; 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within established timelines.


To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.


Key activities of the role include:


Administration of Windows Server Assessments and Backup Monitoring


Maintaining KMDB for client


Execution of maintenance items out of hours (Patching)


Out Of Hours server reboots & checks


Best Practice Customer Env. Assessment


Schedule Server Assessments and review of Event Log (for MS like CS)


Print server management


User and access management (password, user management, folder access, group policies, drive mapping, mail box management, delegation of rights)


Vendor Management (hardware and Software vendors – HP ,Dell, MS, VM, Citrix and others)


Endpoint Antivirus management and updates


On premises backup alert management and monitoring


Change management


Mitigation for penetration testing


Preparing reports


Experience:2 to 6 yrs. of experiencein Windows Server Administration / System Administration / Wintel Administration / IT Technical Support role for international clients, preferably in MS IT provider / IT Companies.


Key Competencies:


Demonstrable Industry based technical aptitude (e.g. Microsoft, Citrix, HP)


Industry based certifications


Tertiary qualifications


Advanced Industry based certifications


ITIL Service Management Foundation accreditation


Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, HP)


Troubleshooting SCOM and SCCM agents


Essential Skills:


Windows Server 2012/2016, DNS, DHCP, Group Policy


Active Directory 2008 and above


Vmware / Virtualization (Hyper – V)


MS Exchange,O365, FSMO Roles


Desired Skills:


Skills in the following technologies


Experience in Intune Management


MS Azure


ServiceNow – Ticketing Tool


Microsoft Intune Management


Backup and Storage Platforms (ANY)


MCSE or MCITP Windows Server 2012 or higher

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