Job Description
As a Global Service Owner for distributed managed OS, your main objective is to :
Protect all Service oriented non technical processes for end to end IT Product Management
Your responsibilities include :
Manage all technical and architectural oriented platforms and processes being part within a formal ITIL Enterprise Foundation framework ( ITSM ) and Global Enterprise Product ( Windows Server )
Focus on QoS, Product Evolution, Design and Automation ( including AI technologies ) for distributed managed OS Product Teams ( Windows Server )
Act as Governance, escalation and coordinating Instance to reduce MTTR, MTTA, MTTF, MTBF scenarios within the Product ( increase Product efficiency and outlook )
Oversee all kind of relevant KPIs, SLAs, OLAs for the Product Team and establish a pro-active communication and sharing enviornment to further optimize and support new upcoming trends like AI-Ops, shift left activities, pro-active Incident avoidance and automation capabilities...
Protect all Service oriented non technical processes for end to end IT Product Management
Your responsibilities include :
Manage all technical and architectural oriented platforms and processes being part within a formal ITIL Enterprise Foundation framework ( ITSM ) and Global Enterprise Product ( Windows Server )
Focus on QoS, Product Evolution, Design and Automation ( including AI technologies ) for distributed managed OS Product Teams ( Windows Server )
Act as Governance, escalation and coordinating Instance to reduce MTTR, MTTA, MTTF, MTBF scenarios within the Product ( increase Product efficiency and outlook )
Oversee all kind of relevant KPIs, SLAs, OLAs for the Product Team and establish a pro-active communication and sharing enviornment to further optimize and support new upcoming trends like AI-Ops, shift left activities, pro-active Incident avoidance and automation capabilities...
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