Windows Server Administrator

Position: Windows System Admin (L1 Engineer)

Project: Alteryx

Experience: 2 to 5 Years

Job Location: Bangalore

Shift: US- EST

Graduation mandatory

Desired Profile:

Top Skillset required:

·Active Directory Support

·Windows Server

·Networking Basic such as ( SAML, DNC, SAML, security/SSL, Network trace etc).

·ODBC connection, common DBs

Job Responsibilities:

• Provide technical support to Enterprise Accounts via phone, email and web tickets
• Manage the customer expectations when they call support and coordinate with different operational teams on complex issues, or according to the process
• Must have the ability to provide accurate initial information in time sensitive situations.
• Work in a fast paced, high-pressure environment under minimum supervision, correctly diagnose a customer’s issue and analyze its severity and urgency and act accordingly based on the business impact
• Perform as the primary interface on internal escalation for different global support teams
• Strong collaboration and coordination with the different global support functions and teams
• Continuously improve and upgrade technical and professional skills through training, self-study, and certifications
• Meet business objectives and team targets defined by management

Technical Skills:

• Database (ODBC connection, common DBs)
• Networking (HTTP, network trace, DNC. Proxy, LB, APIs)
• Windows OS (underlying Service, Domain, AD, process, security/SSL)
• Authentication (Win AD auth, SAML, user/pass)
• Troubleshooting (log analysis)

Technical Skills (added advantage):

• Third-party data source knowledge (SharePoint, Salesforce, OneDrive)
• Python fundamental (or other programming related)
• Knowledgebase documentation procedures (KCS is a plus)