Winona, MN- Desktop Support Technician II

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

The Deskside Technician will provide onsite field support for IT End User Computing (EUC) equipment and services at various Benchmark Electronics sites across multiple countries. The technician will deliver hands-on technical assistance, incident resolution, hardware and software support, and participate in event support operations, ensuring a high standard of customer service and operational excellence.

Key Responsibilities

· Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices.

· Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures.

· Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution.

· C...