Job Description

Summary

: 

The Wire Transfer Processor provides internal and external support for customers processing wire transactions. Responsibilities include: processing outgoing/incoming customer wire requests; effectively communicating with external customers and internal business partners, providing excellent customer service, telephone courtesy and professionalism. Processes wires to meet departmental standards; strives to process transactions % error free, with no monetary loss. Contributes to the success of the Wire Transfer team by supporting and achieving the productivity and quality goals of the department.


Essential Duties and Responsibilities:


Key Activities:

  • Processes wire transfer requests from internal business partners and external customers.

  • Answers a high volume of telephone calls from external customers and internal business partners.

  • Handles difficult customer situations with professionalism...

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