Wireless Engineer

Role Overview

The WiFi Tier 3 Engineer plays a hybrid role within a managed WiFi operations team, supporting both service provisioning activities and ongoing WiFi engineering operations. This role is responsible for configuring and activating customer WiFi services, performing advanced diagnostics, and supporting the operation of a secure, scalable, and high-performing centralized WiFi platform. The engineer collaborates closely with service delivery and engineering teams during onboarding, escalation handling, platform optimization, and process improvement initiatives.

Key Responsibilities

• Perform end-to-end configuration and provisioning of WiFi infrastructure components, including access points, wireless controllers, SSIDs, VLANs, and policy enforcement rules via centralized management platforms.
• Integrate WiFi services with enterprise systems such as RADIUS, DHCP, DNS, and authentication gateways.
• Execute technical onboarding procedures, including zero-touch provisioning, access point registration, firmware validation, and template-based configuration deployment.
• Conduct pre-deployment readiness checks and post-deployment verification, including connectivity, roaming performance, and signal quality validation.
• Document configurations, implementation steps, and test results to support knowledge sharing and future troubleshooting.
• Act as a Tier 3 escalation point for complex wireless and platform-related issues.
• Support advanced diagnostics, log analysis, and platform health assessments.
• Participate in platform monitoring, firmware reviews, and security patching activities.
• Contribute to technical documentation, playbooks, and knowledge articles.
• Test and validate new features, templates, and operational processes prior to production rollout.
• Stay informed of emerging WiFi standards and industry developments to evaluate and introduce improvements, automation, and new technologies.

Skills and Experience

• Degree in Information Technology, Computer Science, or a related discipline.
• Relevant experience in WiFi engineering within managed services or enterprise IT environments.
• Strong understanding of wireless networking standards, RF fundamentals, and LAN/WAN integration.
• Hands-on experience with enterprise or cloud-based WiFi management platforms.
• Knowledge of authentication systems and network security protocols.
• Industry certifications in wireless networking are advantageous.
• Experience with provisioning tools, scripting, or automation is an added advantage.