Job Description
Description
We are looking for a skilled Wireless Telecommunications/Mobile Device Analyst to join our team in Bonita Springs, Florida. This role focuses on managing mobile devices, providing end-user support, and analyzing telecommunications usage and billing. The ideal candidate will also oversee mobile application distribution and ensure the creation and maintenance of technical documentation. This is a long-term contract position, offering an excellent opportunity to work in the rental and leasing services industry.
Responsibilities:
• Configure and manage the AirWatch console to support mobile devices effectively.
• Address and resolve escalated incidents and tickets related to AirWatch and mobile issues from the Service Desk.
• Handle end-user service requests and incidents through the ServiceNow workflow while adhering to service level agreements.
• Oversee the procurement and distribution of mobile devices and accessories f...
We are looking for a skilled Wireless Telecommunications/Mobile Device Analyst to join our team in Bonita Springs, Florida. This role focuses on managing mobile devices, providing end-user support, and analyzing telecommunications usage and billing. The ideal candidate will also oversee mobile application distribution and ensure the creation and maintenance of technical documentation. This is a long-term contract position, offering an excellent opportunity to work in the rental and leasing services industry.
Responsibilities:
• Configure and manage the AirWatch console to support mobile devices effectively.
• Address and resolve escalated incidents and tickets related to AirWatch and mobile issues from the Service Desk.
• Handle end-user service requests and incidents through the ServiceNow workflow while adhering to service level agreements.
• Oversee the procurement and distribution of mobile devices and accessories f...
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