Wisely - Member Services 166735

he Wisely Client Services team works on providing support to Wisely clients requests on various Wisley Card related queries. This involves client contact through phones or through email. These requests are from our clients who reach out to ADP for assistance and resolution Serves as primary point of contact for assigned Wisely clients managing Responsible for resolving clients issues by attending Inbound calls and cases while providing the best experience which is measured through a client satisfaction survey Query Resolution : Address and resolve inquiries related to the Wisely Card or any other Payment Services, clarifying questions on usage, eligibility, load procedure etc. Compliance and Standards : Ensuring compliance with industry specific standards. Stay updated with the latest procedures related to benefits and implement necessary changes accordingly Work in accordance with the agreed Service Level Agreements (SLAs) with the business partners on various tasks Working additional...