Job Description

Essential Job Functions


  • Serve as the main point of contact between operations, customers, and IT for all WMS-related needs.

  • Provide Level 1 WMS support: analyze, troubleshoot, and resolve issues; escalate to IT Support when needed.

  • Configure the WMS to support operational workflows and business requirements.

  • Document system issues, steps to recreate problems, and communicate change requests clearly.

  • Support system testing, validation, and go-live activities for new implementations and upgrades.

  • Assist in training new hires and provide ongoing WMS training to warehouse teams.

  • Maintain documentation for system configurations, processes, and training materials.

  • Participate in cross-functional improvement projects to optimize WMS performance.

  • Ensure adherence to WMS best practices and standard operating procedures.

  • Maintain working knowledge of IT hardware such a...

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