WMS System Specialist

Time Type:

POSITION IS NOT REMOTE AND IS IN OFFICE

Position Description Summary:

WMS System Specialist / Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

• Configuring WMS system to meet business processes.

• Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.

• Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.

• Clearly document details of WMS issues including steps to recreate the issue when escalation is required

• Knowledgeable of IT infr...