Work-From-Home Customer Service Representative (Full-Time)

Overview

Work-From-Home Customer Service Representative (Full-Time). This entry-level position supports inbound and outbound customer service and sales projects for a wide variety of clients. The role involves handling inbound inquiries, troubleshooting basic technical issues, and providing customers with quality products and services. Candidates should have excellent communication skills, be reliable, and willing to learn on the job.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Adequately escalate customer dissatisfaction with the managerial team
• Ensure first call resolution through problem solving and effective call handling

Qualifications

• Mus...