Work From Home Inbound Contact Centre Agent

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring Work From Home Inbound Contact Centre Agents to provide responsive and empathetic customer support. This role is perfect for individuals who enjoy helping others and thrive in a remote work environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

• Receive and respond to inbound customer calls.
• Assist with inquiries, complaints, and service requests.
• Provide clear and accurate information about products and services.
• Log all customer interactions in the s...