Job Description
Join a innovative and customer-focused team as an Order Support Specialist, where you will play an essential role in ensuring a seamless purchasing experience for the valued customers of one of the world's best-known technology manufacturers. In this remote position, you will manage order inquiries, resolve issues efficiently, and provide exceptional customer service from the comfort of your own home.
Your responsibilities and impact as Order Support Specialist will be:
Back office activities regarding online orders
Following up with packages, orders, etc.
Supporting the customer service agents' complex cases
Reaching out to customers via phone/email in order to solve the issue/problem
Guaranteeing clients satisfaction and a high level of quality
Skills, qualifications, and interests you need to succeed in this role:
A native level of German and at least a B2 lev...
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