Job Description
Job Title
Workday HCM Techno-Functional Consultant / Analyst
Job Summary
We are seeking a Workday HCM Techno-Functional professional with strong experience in support, reporting, and configuration across Workday HCM modules. The ideal candidate will have hands-on experience in incident management, operational reporting, and performance metrics , with a strong focus on Time to Resolution (TTR) , SLA adherence, and continuous process improvement.
Key Responsibilities
Techno-Functional Responsibilities
Provide L2/L3 support for Workday HCM modules including:
Core HCM
Performance & Talent Management
Compensation
Absence / Time Tracking (if applicable)
Analyze business requirements and translate them into Workday configurations and solutions.
Perform business process framework (BPF) configuration and troubleshooting.
Support EIBs, Workday Studio, and integrations with downstream systems.
Create and maintain calculated fields, condition rules, and custom reports .
Support UAT, regression testing, and post-production releases .
Operational Reporting & Metrics
Track, analyze, and report support performance metrics , including:
Time to Resolution (TTR)
First Contact Resolution (FCR)
SLA compliance
Ticket backlog and aging
Build and maintain Workday reports and dashboards for operational insights.
Provide Root Cause Analysis (RCA) for recurring issues and systemic failures.
Identify trends to proactively reduce resolution time and improve system stability.
Support & Stakeholder Management
Act as a key point of contact for HR, Payroll, and Business stakeholders .
Manage incidents and service requests using tools such as ServiceNow, JIRA, or similar .
Ensure high customer satisfaction by meeting or exceeding defined resolution SLAs .
Participate in weekly/monthly performance reviews and continuous improvement initiatives.
Required Skills & Experience
Mandatory
5+ years of experience in Workday HCM (Techno-Functional)
Strong hands-on experience in Workday HCM configuration and support
Proven experience managing Time to Resolution (TTR) and SLA-based support models
Strong reporting experience using Workday Report Writer
Experience with incident, problem, and change management
Ability to perform RCA and impact analysis
Technical Skills
Workday Core HCM
Performance & Talent Management
Business Process Framework (BPF)
Calculated Fields & Condition Rules
EIBs, Integrations (Studio / APIs – good to have)
Reporting & Dashboards
Soft Skills
Strong analytical and problem-solving skills
Excellent communication with technical and non-technical stakeholders
Ability to work under SLA pressure and prioritize effectively
Data-driven mindset with focus on measurable outcomes
Performance Metrics (KPIs)
The role will be measured on:
Average Time to Resolution (TTR)
SLA adherence rate
First Contact Resolution (FCR)
Ticket backlog reduction
Recurring issue reduction
Stakeholder satisfaction scores
Nice to Have
Workday certification(s)
Experience in HR operations or shared services
Exposure to Power BI or external analytics tools
Agile / ITIL certification
Why This Role
Business-critical Workday HCM ownership
Strong focus on performance metrics and measurable impact
Opportunity to influence operational efficiency and HR transformation
If you're actively looking, please share Cv with [email protected]
Workday HCM Techno-Functional Consultant / Analyst
Job Summary
We are seeking a Workday HCM Techno-Functional professional with strong experience in support, reporting, and configuration across Workday HCM modules. The ideal candidate will have hands-on experience in incident management, operational reporting, and performance metrics , with a strong focus on Time to Resolution (TTR) , SLA adherence, and continuous process improvement.
Key Responsibilities
Techno-Functional Responsibilities
Provide L2/L3 support for Workday HCM modules including:
Core HCM
Performance & Talent Management
Compensation
Absence / Time Tracking (if applicable)
Analyze business requirements and translate them into Workday configurations and solutions.
Perform business process framework (BPF) configuration and troubleshooting.
Support EIBs, Workday Studio, and integrations with downstream systems.
Create and maintain calculated fields, condition rules, and custom reports .
Support UAT, regression testing, and post-production releases .
Operational Reporting & Metrics
Track, analyze, and report support performance metrics , including:
Time to Resolution (TTR)
First Contact Resolution (FCR)
SLA compliance
Ticket backlog and aging
Build and maintain Workday reports and dashboards for operational insights.
Provide Root Cause Analysis (RCA) for recurring issues and systemic failures.
Identify trends to proactively reduce resolution time and improve system stability.
Support & Stakeholder Management
Act as a key point of contact for HR, Payroll, and Business stakeholders .
Manage incidents and service requests using tools such as ServiceNow, JIRA, or similar .
Ensure high customer satisfaction by meeting or exceeding defined resolution SLAs .
Participate in weekly/monthly performance reviews and continuous improvement initiatives.
Required Skills & Experience
Mandatory
5+ years of experience in Workday HCM (Techno-Functional)
Strong hands-on experience in Workday HCM configuration and support
Proven experience managing Time to Resolution (TTR) and SLA-based support models
Strong reporting experience using Workday Report Writer
Experience with incident, problem, and change management
Ability to perform RCA and impact analysis
Technical Skills
Workday Core HCM
Performance & Talent Management
Business Process Framework (BPF)
Calculated Fields & Condition Rules
EIBs, Integrations (Studio / APIs – good to have)
Reporting & Dashboards
Soft Skills
Strong analytical and problem-solving skills
Excellent communication with technical and non-technical stakeholders
Ability to work under SLA pressure and prioritize effectively
Data-driven mindset with focus on measurable outcomes
Performance Metrics (KPIs)
The role will be measured on:
Average Time to Resolution (TTR)
SLA adherence rate
First Contact Resolution (FCR)
Ticket backlog reduction
Recurring issue reduction
Stakeholder satisfaction scores
Nice to Have
Workday certification(s)
Experience in HR operations or shared services
Exposure to Power BI or external analytics tools
Agile / ITIL certification
Why This Role
Business-critical Workday HCM ownership
Strong focus on performance metrics and measurable impact
Opportunity to influence operational efficiency and HR transformation
If you're actively looking, please share Cv with [email protected]
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