Job Description

Responsibilities

Essential Functions / Process Responsibilities

  • Ensures current, accurate, in-system guidance available in all modules, in English & Spanish
  • Coordinates with module owners for guidance modifications to address feedback, defects and changes
  • Plans use of additional guided activities and AI features to improve user experience through Journeys, Knowledge Management and Case Management tools
  • Configures and maintain business processes, security and workflows for Help Module
  • Maintain system documentation of module
  • Works with business to ensure system guidance is up to date as system enhancements are made across the Workday platform
  • Applies understanding of available technical resources; selects most relevant, innovative options as solutions
  • Completes testing and regression testing of updates, including bi-annual Workday releases

    • Re-processes / actively works to reengineer HR processes to l...

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