Job Description

The Panther Group is seeking an experienced Workday Operations Manager to join our technology team at a University in Boston, MA.  This is a hybrid opportunity!



Key Responsibilities:

  • Lead and develop the Workday Operations Team, including prioritization and, ensuring disciplined workload management, structured execution of operational commitments, and alignment with enterprise priorities. 
  • Drive team accountability for SLAs, operational quality, and service maturity. Partner closely with HR, Finance, ITS, Security, and the Workday Product Lead to ensure aligned priorities and transparent communication. Own weekly operational huddles, backlog reviews, and readiness process that support the enterprise governance model. 
  • Oversee day-to-day production stability, including incident triage, major incident management, root-cause analysis, and prevention strategies. Monitor KPIs, maintain operational...

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