Workflow & Real-Time Analyst

Workflow & Real-Time Analyst

Reference:

Umbrella Rate: £22.13/hr (Inside IR35)

Are you ready to take your career to the next level in a fast-paced and dynamic environment? This Workflow & Real-Time Analyst role offers an incredible opportunity to thrive in a position where your skills and dedication will make a tangible impact. With the chance to play a pivotal role in modernising workflow management systems and contributing to exceptional customer experiences, this is a role that promises both challenge and reward. If you're passionate about resource planning, real-time operations, and data-driven decision-making, this company is the perfect place for you to excel.

What You Will Do:

• Monitor live service performance, overseeing call lines and online chat activity to ensure efficiency throughout the day.
• Manage resources in real time, adjusting staffing and agent codes to maintain optimal service levels.
• Overs...