Workflow & Real-Time Analyst (Customer Relationship Centre)

A luxury automotive OEM is looking for a Workflow & Real-Time Analyst to join their team in Whitley, Coventry on a 12 month (rolling) contract basis (hybrid)

Role Overview:

• We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team.
• This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment.
• You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions.
• Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.
• Your people skills need to be paramount to coach and guide team members daily to enable to the centre to deliver the best service possible.
• A key part of your role will involve supporting the modernis...