Workforce Administration New Associate

Job Description

The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Key Responsibilities

• Read, understand and analyze client process as per the business rules.
• Execute the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Always demonstrate the highest level of customer service.
• Complete onboarding formalities
• Execute process steps related to people movement and benefits administration
• Ensure and maintain the security and confidentiality of client data.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Underst...