Workforce Analyst III

Job Summary







The Workforce Analyst III will provide essential support to the EdOps team by assisting with capacity planning and day-to-day workforce operations. This role focuses on maintaining forecasting and capacity models, helping manage agent schedules, and supplying staffing data to aid in meeting service level targets.







The ideal candidate will have strong analytical skills, a solid grasp of workforce management fundamentals, and the ability to work collaboratively across teams. Reporting to the Manager of Workforce Analytics, this position will contribute to operational efficiency by offering data-driven support and insights.











Functional Accountabilities







Key Responsibilities:

+ Assist in developing and maintaining forecast and capacity planning model...