Job Description

Qualifications

  • Must possess a Bachelors Degree in any field
  • At least 1 year of working experience as a Workforce Analyst in a call center setup
  • Experience in eWFM, RTA, ESP is a plus
  • Excellent written and verbal communication skills in English
  • With proven ability to produce complex reports pulling data from multitude resources
  • With strong mathematical, analytical, and organizational skills
  • Intermediate knowledge in MS Office (Excel, Word, PowerPoint, etc)
  • Flexible and quickly adapts to changing business needs and processes
  • With strong business logic and high level of attention to details
  • Able to work independently with minimal supervision
  • Ability to transform data to organized information
  • Able to meet tight deadlines
  • Able to analyze and interpret statistical reports
  • Fast learner

Responsibilities

  • Liaise wi...

Apply for this Position

Ready to join Equicom Services, Inc.? Click the button below to submit your application.

Submit Application