Workforce Analyst

Gear Inc. is looking for a Workforce Analyst with details as follows:

Responsibilities

Workforce Planning and Scheduling

• Responsible for day-to-day operations reporting to the Regional Workforce Manager;
• Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities;
• Maintain a roster of staff with accurate employee details which includes availability, preferences, and skills;
• Coordinate with training and talent acquisition team to forecast and manage staffing needs;
• Monitors adherence to work schedules and tracks over/under compliance and creates action plans to address staffing gaps and optimize utilization;
• Acts as WFM SME by providing program oversight and taking appropriate action to meet KPI goals and maximize efficiency.

Workforce Forecasting

• Analyze work volume projections using historical pa...