Job Description

  • Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded
  • Understand all aspects of staffing and capacity management for all sites directly responsible
  • Organize and create methods of communication, policies, and procedures that work in collaboration with Operations, Training and Quality, Information Technology, and Human Resources at all levels
  • Provide clear and concise reporting of team, skill, and center statistics such as service level, occupancy, interval adherence, and absenteeism at determined frequencies
  • Make recommendations to implement improved processes
  • Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives
  • Knowledge, understanding, and compliance with company policies and procedures
  • Accountable for all decisions, actions, and directives made to his/her team
  • Responsible for progress...

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