Workforce Analyst

Roles & responsibilities

• Serve as an Analyst on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.
• Perform statistical analyses and forecasting techniques and glean critical insights and trends.
• Develops forecasts (13+ weeks through 52-week projections) of the number of interactions, processing time, waste, attrition, and/or other required metrics for the business segments within a given program as input for the capacity and resource plans.
• Establishing and updating the forecast, long-term capacity planning (+13 weeks), and production planning, in such a way that optimal utilization and occupancy for the project(s) can be realized and KPI targets of the Service Level Agreement can be met.
• Collecting, reviewing, and correcting data that can be used for regarding short-, medium- and long-term forecasting of required me...