Workforce Capacity Planner

As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing historical data, trends and seasonality to forecast staffing needs accurately and ensure our business operations are supported by optimal levels. As a key contributor to our mission of delivering exceptional service, the Capacity Planner/WF Scheduling Analyst will align resources effectively and efficiently, helping teams meet their strategic objectives. This position offers an opportunity for personal and professional growth within our organization that prioritizes innovation and collaboration.

Position Responsibilities:

• Forecasting and Planning: Analyze historical data and trends to forecast staffing requirements accurately and develop comprehensive workforce capacity plans and work closely with the operations to provide alignment in a data-driven organization.
• Data Analysis: Monitor and analyze key performa...