Job Description

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Director for our Transcom Davao site.

Join our Transcom Family as a Workforce Director

  • To Head a team of Workforce Managers, Supervisors, and Analysts to support Transcom Operations and Support groups
  • To carry out end-to-end WFM campaign management
  • To manage and maximize the usage of Transcom’s WFM tools
  • To lead and manage Transcom projects that capitalize on WFM output, processes, and insights
  • To provide financial and efficiency analysis, input, insights, and recommendations

Essential Duties & Responsibilities

  • Responsible for Workforce Management, Client Management, & Service Delivery to Internal & External Customers
  • Responsible for managing and leading a multi-site WFM team under the centralized structure (Capacity Planning/Scheduling/Real-Time Management/Reporting Lead), w...

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