Workforce Forecast & Capacity Strategist

A global tech company is looking for a candidate to manage workforce planning and forecasting. The role requires 4-6 years of experience in workforce management and excellent English communication skills. Responsibilities include forecasting call volumes and developing staffing plans based on operational trends. The ideal candidate should be proficient in MS Office, particularly Excel, and familiar with contact center processes. Strong analytical skills and stakeholder management capabilities are essential. Join us in a supportive and inclusive work environment.
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