Job Description

A global leader in customer experience is seeking a Workforce Scheduling and Forecasting Specialist in Muntinlupa. This role focuses on analyzing and building staffing plans to meet business objectives. Ideal candidates will have 3-5 years of call center experience and a strong background in workforce management. Responsibilities include optimizing schedules, ensuring adequate staffing, and conducting analysis of trends and forecasts. This is a critical function in a dynamic environment that values teamwork and excellence.
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