Workforce Management Analyst

Turning call volumes, schedules, and service levels into seamless customer experiences.
When every call, schedule, and decision matters, your expertise makes the difference. Step into a global role where real-time analytics drive smarter healthcare operations, your insights guide leadership, and your career grows with structure, stability, and purpose.
Job Description
As a Workforce Management Analyst, you will oversee real-time call center performance, analyze trends, and optimize staffing decisions to ensure service levels, efficiency, and customer satisfaction remain consistently high.
Job Overview
Employment Type: Indefinite term type contract
Shift: Day Shift, Weekends Off
Work Setup: Hybrid - Connecta 26, Colombia
Exciting Perks Await
5-day work week
Fixed weekends off
Hybrid work set-up
20 vacation days in total
Prepaid medicine
Fully customized Emapta laptop and peripherals
Indefinite term type contract
Direct exposure to internat...