Job Description
**JOB SUMMARY**:
Ten exists to become the world’s most trusted service provider. As Workforce Management Analyst, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to determine our ongoing staffing requirements. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible.
In addition, you will support the longer-term forecasting that ensures we are poised to effectively handle expected business growth and one-off events. You will ensure that business leaders have the information they need with enough advance notice to right-size our teams to be in step with such business changes.
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Ten exists to become the world’s most trusted service provider. As Workforce Management Analyst, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to determine our ongoing staffing requirements. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible.
In addition, you will support the longer-term forecasting that ensures we are poised to effectively handle expected business growth and one-off events. You will ensure that business leaders have the information they need with enough advance notice to right-size our teams to be in step with such business changes.
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