Job Description
Your Impact as a Workforce Management Analyst
As a Workforce Management Analyst, you will play a critical role in optimizing staffing, forecasting, scheduling, and real-time management to ensure we meet and exceed our service level commitments. You will collaborate across teams, leverage data-driven insights, and drive continuous improvement in workforce operations. The ideal candidate is adaptable, analytical, and proficient in the latest workforce management tools.
Key Responsibilities:
- Develop and maintain accurate forecasts for call volume and workload across multiple communication channels using historical data, business drivers, and trend analysis.
- Lead capacity planning efforts to ensure optimal staffing levels, balancing efficiency with service quality.
- Design, manage, and adjust agent schedules to align with forecasted demand, skill sets, and business priorities.
Apply for this Position
Ready to join Aon? Click the button below to submit your application.
Submit Application