Workforce Management Analyst

What you can expect
We are looking for a highly analytical and collaborative WFM Analyst & Operational Research Specialist to join our Workforce Management team. This role combines deep expertise in scheduling algorithms (e.g using Mosel ) with strong operational research capabilities to drive data-driven decision-making and workforce optimization.
What you'll do
Design, implement, and optimize scheduling algorithms to meet service level and efficiency goals.
Apply operational research techniques such as linear programming, integer programming, simulation, and queuing theory to solve complex workforce and operational challenges.
Develop and maintain automated scheduling models and decision-support tools.
Analyze large datasets using SQL and Excel to monitor and improve generated outputs and processes
Translate business problems into mathematical models and present actionable insights to leadership.
Continuously improve scheduling processes through innovation...