Workforce Management Analyst

The Workforce Analyst will play a critical role in optimizing operational performance through accurate forecasting and resource planning. This individual will be responsible for developing daily forecasts, delivering actionable insights to optimize work allocation by type, and leading daily service calls to ensure alignment on performance and expected volumes. The role will also maintain centralized hiring plans to ensure headcount accuracy for forecasting and capacity planning.

Position Responsibilities

• Develop and maintain daily claims forecasts using multi-day work item methodologies, including backlog inventory and service level projections.
• Lead daily service calls to align stakeholders on performance metrics, expected volumes, and operational priorities.
• Maintain and validate centralized hiring plans to ensure headcount accuracy for workforce forecasting.
• Provide insights and recommendations to op...