Workforce Management Analyst

Job Title: Workforce Management (WFM) Scheduler

Scheduler Grade : II

Location: Mumbai Malad / Work from Office

Department: WFM

Salary: Market standards, based on current CTC

Reports To: WFM Planner

Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery.

Key Responsibilities:

1. Scheduling:

Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs).

Adjust schedules as needed based on rea...