Workforce Management Analyst

EXL Service is a multinational professional services company specializing in operations management and analytics. With a focus on delivering solutions across various industries such as insurance, banking, financial services, utilities, healthcare, travel, transportation, and logistics, EXL helps organizations streamline processes and drive business growth. Known for innovation and client-centric approaches, the company is committed to providing data-driven insights and operational excellence to its clients. Operating globally, EXL fosters a culture of collaboration and continuous improvement.

Role Description

This is a full-time, on-site role based in Metro Manila for a Real-Time Analyst. The Real-Time Analyst will monitor and analyze real-time performance metrics and service levels, ensuring alignment with operational goals. The role involves adjusting staffing plans, providing solutions to optimize workflow efficiency, and ensuring proper schedule adherence. T...